Unfortunately, we're unable to insure USPS international orders, therefore, FedEx is the most reliable shipping option for international order. Larger unit orders can take up to one week to ship based on added packaging and handling requirements.Ĭlaims for international orders that are lost by the carrier or damaged in transit should be filed by the customer. We strive to exceed that timeline and process orders as quickly as possible. Personal orders are usually processed within three business days. Shipping confirmations are sent automatically when the package is scanned by the carrier. APO/FPO, international, and unit/organizational orders do not qualify for flat rate shipping. Please allow up to 5 business days for your warranty to be processed once it has been received by Battle Board.įlat rate shipping applies to personal orders to the continental (lower 48) United States. Please note that you are responsible for your package until it has been received by Battle Board. Please drop this off at your local USPS location as soon as possible. Once your warranty return has been approved you will receive a prepaid and traceable USPS shipping label.
When submitting a warranty claim ensure that you select exchange for your reason for return and please write a short note explaining the issue you are experiencing. Warranty requests submitted for products purchased outside the United States will be handled on a case by case basis and may require additional shipping costs.Ĭlick here to begin your warranty process. Unfortunately though, we do not accept warranties for normal wear and tear or for gear that has been involved in an accident, modified, used against its intended use, exposed to extreme conditions (such as being left in a hot vehicle), or was purchased from a non-authorized reseller. We know that you, the Battle Board user, are getting out there in the most rigorous and austere of environments and are sometimes left out to fight against the elements. Your store credit never expires and can be used on any product available through Battle Board. In this event we will happily issue you an online store credit that you can use at.
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Please note that shipping is non-refundable.Įxchanges will be processed as Store Credit, allowing you to place another order for the items you prefer.īattle Board® gear is guaranteed to be free from defects in materials, craftsmanship, and product failures for life. When we receive your return/exchange we will do everything possible to process your return or exchange within 2-3 business days of receipt.
Once a return has been initiated you will receive a prepaid and traceable USPS shipping label. To start a return/exchange please click here. A return that is received by Battle Board that does not conform with the above policies may be shipped back to the customer at their expense. Products returned that are used, missing original packaging, or have had their protective films removed will not qualify for a refund. Your return or exchange must be unused, in its original packaging, and with all protective films intact. Shipping for exchanges or returns of non-warranty issues are non-refundable and will incur a calculated fee for the return shipping back to our warehouse. If there is a warranty issue with your order, we will we'll cover the cost of shipping back to us. We want you to be 100% satisfied with your Battle Board purchase so we will accept your return/exchange anytime.
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